![]() ![]() Groupon signed up to pledges in 2012 promising to end unfair and misleading practices. The CMA has been investigating Groupon since April 2021, but it's not the first time the online marketplace has been on its radar for potentially breaching consumer law. In addition to potentially breaking consumer law, Groupon UK may also be in breach of commitments it signed up to in 2012. The CMA is calling on Groupon to improve the treatment of its customers and says it may face legal action if improvements aren't made. One customer said that she had her voucher redeemed without her knowing while another apparently kept getting offered vouchers instead of a refund for a spa day despite the spa having shut down. Groupon customers have taken to twitter to vent their anger at how their refunds and replacements have been handled. customer service is satisfactory when customers contact them about problems.products are in stock and delivered within stated time frames.descriptions of goods and services are accurate. ![]()
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